eGlideGoodies

Please read prior to shopping!

Receiving your order: Upon receipt of your new order, please inspect it carefully as to contents and condition. All claims for damaged or missing items MUST be reported to eGlideGoodies by email within one business day of receipt of merchandise. In the event your package arrives damaged, it is the responsibility of the customer to contact the carrier to inspect the package to assure full refund, replacement. Orders may be shipped in more than one package. All packages MUST be retained until the problem has resolved. International customers are responsible for all international order country of destination taxes or duties.

To process a return customers must use the RMA Request Form and process below to obtain a return material authorization number (RMA #) for eligible returns only. All RMA request form fields are required or the request cannot be processed (Transaction ID's are located on your Packing Slip and/or Paypal email confirmation). Please do not ship product back without an RMA number. Products shipped without an RMA number will be refused and not be eligible for refund. (Only packages from our qualified suppliers or packages with an RMA number can be received at our dock.) Returns must be in the original product packaging, new, unused and fit for resale. The RMA # must be written clearly on the outside of the returned shipping box for it to be accepted by eGlideGoodies receiving depot. The customer is responsible for the return freight and any applicable insurance. Please allow up to 1-3 days for typical RMA requests. See exceptions and products not eligible for return below:

All sale items, custom orders, key-to-ignition orders, special sale or special order purchases or products not eligible, cannot be returned and these orders are not cancelable. This includes all H-D line of products (all parts with part numbers using prefix HD). We do not accept returns on the following items: all windshields, windshield trim, seats, speaker pods or grills, stash dash, head-light/running light face-plates/armor, guards or bezels, tank-bags, tour-pak & luggage racks, detachable racks, stabilizing systems, foot pegs/floorboards/kits, button extensions, products requiring painting and other products per our customer's finish requirements and option selection or products with lock/knob selection options. We do not accept returns of electrical items (all electronics, audio, tweeter pods, speakers, ear plug phones, modules, isolator harness, etc.), cables, adapter harnesses and all adapters, all antennas, exhaust products, black powder-coat or physically challenged heel guards, after-market touring trunks, all liners, saddlebag and tour-pak liners, tour-pak trim kits, fairing lowers, side-covers, saddlebags, saddlebag lid rails, filler panels, air-vent products, air wings, air deflectors, lid cargo products, storage organizers, handlebars or handlebar/control gadgets, gadget mounts & drink holder mounts, pet carriers, lowering kits, camping products (tents, chairs), covers & shades, all rider and passenger backrests/armrests, backrest pads and special installation kits (ex: GL-1, TCB-1 brake product, Saddlebag Latches, VP clutch, antenna relocator, etc.). We do not accept returns on oil change/maintenance products, kick-stand pucks and all replacement parts. We do not accept returns on previously installed products. We do not accept products back if the original packaging has been opened. OEM H-D accessories or replacement parts are not returnable (hinges, latches, mounting kits etc.). Motorcycle Replica Gifts, Hard Hats are not returnable. Used and damaged purchases: If the product shows evidence of being used or installed contrary to the instructions, and/or subjected to improper handling, packaging or shipping by the customer, it will not be eligible for exchange, refund or warranty consideration. Partial S/H fees are not refundable. 20% restocking fees will apply on eligible returns. 5% additional on approved exceptions. Exceptions will be applied as store credit. We reserve the right to refuse any exceptions. 

Dealers: We encourage our dealers to stock our products. All dealer orders are non-refundable and should be stocked and displayed.

Please note that all sales are final for orders shipped to addresses outside of the United States (including APO/FPO addresses).

RMA Request Form: (* Required Field) Please allow between 1-2 business days for replies during open store business hours. 

Full name	* required
Transaction Email	* required
Transaction ID	* required
Part Number	* required
Part Description
Purchase Date
Detailed Reason for Return * required